Don’t Overlook The Value Of Your Frontline People

When you need a problem solved, find someone who has the insights and experience necessary to fix it.

Think of it this way — if someone in your family gets brain cancer, would you check out oncology textbooks from the public library and try to chart a treatment plan by yourself? Of course not; you would schedule an appointment with an oncologist who knows everything there is to know about resolving brain tumors. Attempting to fix the problem yourself would be ineffective at best and downright harmful at worst.

The same core idea applies in business. Leaders can’t see or

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